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• Basic

  Clinic

  A clinic can be a local non-profit company such as a health center, a county health department, or a tribal entity. Each of them can provide WIC, CSFP, and FMNP services.

  Vendor

  A grocery store allowed to accept WIC checks. Vendors can also be a military commissary, a pharmacy or a farmer/grower.

  Privacy

  All information provided to us is private and will not be shared.

• Witness Contact Information

  Compliant/Witness

  A complainant is a person submitting a complaint.

  A witness is someone who saw rules of WIC, CSFP, or FMNP not being followed.

  Both can remain anonymous.

  Anonymous

  A name is unknown or not provided.

  You are not required to provide your contact information, but please know your information will not be shared with anyone. In fact, it can help us with the investigation.

• Complaint Type Questions

  This list the most common types of complaints we receive. You can choose up to 4 types of complaints.

  If you want to report something not listed here, choose “poor customer service”.

• Complaint Information

  Date and Time of Incident

  You can choose a date the event happened using the calendar . Click on the icon to open it.

  You can select the time the event happened using the clock . Click on the icon to open it.

  Please note the clock will only allow you to choose half hour intervals. If you are not able to select the exact time, please enter the closest time you can.

• Selecting a Location from Map

  If you know the address of the vendor or clinic:

  1. If you know the address of the vendor or clinic, enter it in the search bar.
  2. You will notice Google Maps will try and predict the address you are trying to enter. If you see the address you are trying to type, select it by clicking on it with your mouse.
  3. This should show you the vendor or clinic you are looking for marked on the map with a red ballon .
  4. Click on the balloon select the vendor or clinic.
  5. Click Select (on the upper right hand side of the screen)

  If you don’t know the address of the vendor or clinic:

  1. If you do not know the address of the vendor or clinic, enter the address of a nearby location, such as your home address.
  2. You will notice Google Maps will try and predict the address you are trying to enter. If you see the address you are trying to type, select it by clicking on it with your mouse.
  3. 3. From here, you can use the compass to move the map right, left, up, or down to find the location you are looking for. You can also zoom in and out to get a wider or narrower view.
  4. 4. All WIC Clinics and Vendors are marked on the map with a red balloon .
  5. Click on the balloon select the vendor or clinic.
  6. Click Select (on the upper right hand side of the screen)
• Additional People

  If more than one person was involved, please include their name here. If you don’t know their name, please provide a description of them (i.e., gender, height, weight, hair color, age, etc.).

  If many people were involved please include as much information as you can in the description box.

• What Happened?

  Please tell us in detail what happened. Be as specific as possible.

• Upload Files

  You can upload files pertainting to your complaint.

  You may add up to 3 files.

  Each file must be 4MB or less.

  File extensions allowed:

  • jpg/jpeg
  • png
  • doc
  • docx
  • pdf

• Contact Us

  Need Help or want to place a report?

  • Call 1-866-229-6561
  • Email: [email protected]